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Specialty Waiter-MSC

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Recruiter: MSC Cruises

Department: Waiter – Speciality Restaurant

Main Function: Waiter

Published: 16 August 2024

JOB DESCRIPTION
Position Basics To provide professional, high-quality Dining Service (including wine and beverage service) in all assigned restaurants.
Experience Required Minimum of two years as a waiter in Restaurant Service, preferably in an internationally-trading Cruise Ship, or at a 5-star hotel.
Responsibilities
  1. Ensure food safety compliance.
  2. To supervise of a specific Station at any food outlet and when assigned. The Speciality Restaurant manager can allocate the crew members also in different outlet.
  3. To attend training sessions and meeting when required by your Manager.
  4. To report any problems and Guest complaints to the Supervisor immediately.
  5. To supervise your Assistant Waiter, ensuring he is performing his job correctly, and providing help and encouragement where required.
  6. To check your Assistant Waiter on arrival in the Restaurant, to ensure he has showered, shaved, hair neat, no excessive jewellery, is wearing a clean and pressed uniform with name-tag.
  7. To ensure the cleanliness and sanitation of your service station, all tables and chairs, carpet and fixtures.
  8. To assist (if required) the Speciality restaurant manager in the operation of Dining Table reservations during embarkation of Guests.
  9. To check your Station and Assistant for cleanliness and correct mis-en-place before and after every meal.
  10. To be standing at your station when Guests arrive, helping them by pulling out chairs.
  11. To always wear your name-badge on and off duty while on board.
  12. To ensure Guests are always served promptly, in a friendly manner and with the correct food.
  13. To place the napkin, to pull the chair rolls and offer the Menu after Guests are seated.
  14. To ensure Guests are never rushed, or made to feel that they are being rushed.
  15. To ensure menus are clean before handing to Guests. Advise Supervisors if they are not.
  16. To study and understand all menus in all languages.
  17. To write the orders on an order pad or Tablet– never on a menu.
  18. To explain to Guests the composition of all dishes if required.
  19. To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
  20. To make sure that Guests receive the wine list.
  21. To handle guest enquiries either by telephone or in person in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
  22. To make table reservations and thereby effectively control and maximize the flow of guests.
  23. To provide Guests with basic wine suggestions, promoting special offers and up-selling when possible. Serve the wine according to Dining Standard Procedures.
  24. When taking orders, to describe and recommend to Guests the suggested Daily Dishes.
  25. To co-ordinate the service with the assistant waiter to ensure Guests are served promptly.
  26. To ensure all food is served hot and placed correctly on the plate.
  27. To ensure Guests have the correct silverware before each course, and that the correct condiments and sauces are offered with the appropriate food.
  28. To serve courses in correct sequence - appetizer, soup, salad, pasta, main course and dessert.
  29. To politely ask Guests if they are satisfied with their food, and to immediately advise the Specialty Restaurant Supervisor if the Guest is not happy with any aspect of the food or service.
  30. To be at your station when Guests leave the restaurant, and to offer them a courteous farewell.
  31. To provide a professional wine service for Guests as explained and trained by the Speciality restaurant manager..


About Sealand

Sealand has been the premier choice of international cruise companies and hotels for sourcing qualified crew members and hotel staff for more than 20 years in Mainland China.

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Sealand Maritime Services Co., Ltd.
CHINA: Unit 602 Norinco Business Plaza, No. 6 Huli Avenue
Xiamen, PR. China 361006
China: +86-400-009-3911
Overseas: +86-592-5602215
Phone: 530-812-4716
Email: info@chncrew.com

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