Recruiter: MSC Cruises
Department: Speciality Restaurant
Main Function: Speciality Restaurant Supervisor
Published: 16 August 2024
| JOB DESCRIPTION | |
| Position Basics |
The Speciality Restaurant Supervisor assists the Speciality Restaurant Manager in supervising all Food and Beverage service activities. Responsible for ensuring that the highest quality of service is maintained in the assigned area and that the staff follows the policies and procedures of the company |
| Experience Required | Minimum of five years in Restaurant service, preferably on Cruise Ships. |
| Responsibilities | The most important duty in the supervisor position is to carry out weekly training sessions for all restaurant staff on the following topics: - Restaurant concept - Service steps - Table maintenance - Performance tasting and roleplay - How to upsell - Describing different varieties of wine to customers - Sharing interesting information about labels & corks / bottle shapes & sizes - Explanation of different varieties of grapes - Relating wines to the wine-producing regions - Improving customers' dining experiences by pairing foods with wine that accentuates the meal - Properly serving wine to customers - Sales techniques The supervisor is responsible for food safety and, under the general guidance of the Specialty Restaurants Manager, aims to maximize guest satisfaction, provide high levels of courteous and professional service according to company standards, and generate revenue budgeted for the cruise area. All work should align with company guidelines, the departmental business plan, and MSC Cruises corporate guidelines and service concepts. **Key Responsibilities:** - Ensure food safety compliance, including allergens management. - Plan, optimize, and deliver onboard package sales (all FOH). - Oversee guest satisfaction reports and implement corrective actions and/or recognition for the team. - Supervise all Waiters and Assistant Waiters as a team in the assigned area and section, ensuring all objectives and standards of guest satisfaction are met daily. - Effectively replace waiters if necessary to maintain service standards and assist in food and beverage service to maximize revenue. - Oversee that table settings and all equipment are used correctly to avoid unnecessary breakage. - Monitor restaurant inventory and manage the team to achieve assigned tasks. - Ensure that staff is familiar with menu content, wine list, and food and wine pairing. - Train and coach dining staff on food, beverage, and sanitation-related issues. - Review the progress of the wait staff and assist the Specialty Restaurant Manager in preparing performance evaluations. - Assist with any and all other services as requested by the Specialty Restaurant Manager. - Assist the Specialty Restaurant Manager in the weekly inventory for the Hotel Endowment. **Managing Staff Relations:** - Counsel staff and prevent work-related problems. - Resolve disputes. - Discipline staff. - Maintain up-to-date staff records. - Be a hands-on manager leading by example. **Supervise Staff:** - Provide ongoing advice and support to those under your supervision. - Supervise staff performance. - Implement appropriate management practices that provide staff motivation and communication. - Instruct staff, providing one-on-one instruction when required. **Guest Service/Relations:** - Deliver high-quality service to guests. - Ensure guest needs and reasonable requests are met. - Seek opportunities to continually improve guest service. - Establish and maintain effective guest relations. - Demonstrate effective and appropriate interaction with guests while maintaining a professional approach and image. - Communicate with guests in a manner that promotes goodwill, trust, and satisfaction. - Take appropriate action to resolve guest complaints. **Technical Skills:** - Access and use of basic computer programs: - Word - Excel - Outlook **Cuisine Knowledge:** - Must have a full knowledge and understanding of Steakhouse, Asian, and French cuisine. |
Sealand has been the premier choice of international cruise companies and hotels for sourcing qualified crew members and hotel staff for more than 20 years in Mainland China.
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