Recruiter: Royal Caribbean Cruises
Department: Restaurant
Main Function: As shown
Published: 16 August 2024
| JOB DESCRIPTION | |
| POSITION SUMMARY |
Restaurant Attendant will perform the food service functions of dining and the working area is not limited to specific dining venues onboard. Some examples that are included but not limited to Room Service, Complimentary Dining Venues, Windjammer, etc. While performing routine and expected responsibilities, all restaurant attendants are engaged in providing courteous and professional service to guests. The duties described below are performed either personally or through subordinates. |
| ESSENTIAL DUTIES AND RESPONSIBILITIES |
- All duties and responsibilities are to be performed in accordance with Royal Caribbean International's Gold Anchor Standards, SQM standards, USPH and HACCP guidelines, environmental, and workplace safety policies and procedures. Each shipboard employee may be required to perform all functions in various food and beverage service venues throughout the ship. - In accordance with Royal Caribbean International's philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This includes physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas. 1. Participates in rotational service delivery schedule, working in complimentary dining venues and various other food and beverage service venues. 2. Observes all established security and guest privacy procedures when delivering to staterooms. 3. Ensures efficient and seamless service delivery of all meals to guests in their staterooms. 4. Learns and uses appropriate food and wine terminology and pronunciation to enhance the guest's dining experience. Becomes familiar with menu descriptions and wine lists in order to discuss items appropriately with guests. 5. Arranges settings on stateroom service trays per Gold Anchor Standards. 6. Greets guests appropriately when delivering room service orders, per Gold Anchor Standards. Observes all established security and guest privacy procedures when delivering to staterooms. 7. Presents both food and beverage to guests; can answer questions regarding food and beverage items and communicates information to guests per Gold Anchor Standards. Makes recommendations to entice guests while meeting management goals (KPIs). 8. Relays orders to galley as required and serves courses from the galley and beverages from various locations. 9. Garnishes and decorates dishes as required prior to serving. 10. Enters food and beverage orders into the point-of-sale system. 11. Observes guests to anticipate their needs and responds to any additional requests. 12. Takes ownership of maintenance in Guest Corridors when appropriate. 13. Maintains cleanliness and appearance of their working area in accordance with all USPH and company standards. 14. Attends meetings, training activities, courses, and all other work-related activities as required. 15. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management. 16. Actively follows ServSafe responsible service of alcoholic beverages. 17. Carries dirty dishes from respective dining rooms to the kitchen/galley. Wipes table tops and chairs with a damp cloth. Replaces soiled table linens (when applicable) and sets tables with silverware and glassware. |
| QUALIFICATIONS |
· Hiring Requirements: - Two years food and/or beverage service experience, preferably in a 4 or 5-star restaurant. Banquet experience preferred. - Ability to distinguish soft drink varieties. - Knowledge of basic buffet food items. - Ability to apply customer service skills, according to Royal Caribbean International's Gold Anchor Standards, when interacting with guests and coworkers. - Ability to follow Ben & Jerry Ice Cream scooping and presentation procedures. - Completion of high school or basic education equivalency preferred. - Ability to speak additional languages such as Spanish, French, German, Italian, or Portuguese is preferred. |
Sealand has been the premier choice of international cruise companies and hotels for sourcing qualified crew members and hotel staff for more than 20 years in Mainland China.
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