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International Host - MSC

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Recruiter: MSC Cruises

Department: Hotel

Main Function: As shown

Published: 16 August 2024

JOB DESCRIPTION
Position Basics The International Host provides personalised customer service, language assistance and translations to guests to enjoy their cruise.
Experience Required
  1. Ability to communicate fluently in written and oral English plus languages between the European languages: French, German, Italian, Spanish, Portuguese, and/or Chinese Mandarin, Chinese Cantonese, Japanese, Russian;
  2. High School Graduated;
  3. Previous experience in the hospitality industry, in a customer service working environment, at sea or ashore;
  4. Working knowledge of Office package;
  5. Ability to establish relationships and to speak in public;
  6. Strong problem solving skills;
  7. Flexibility;
  8. Enthusiastic team player;
  9. STCW certification is compulsory (basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);
  10. A recognised medical certification is also required before starting to work on board.
Responsibilities
  1. Maintains the highest level of guest satisfaction by welcoming and socialising with guests, contributing to social events during their cruise;
  2. Makes public announcements in the languages required and cooperates with the Program Publisher for the translation of the Daily Program & Daily Specials;
  3. Provides information and proactively offers suggestions and support to our guests;
  4. Cooperates with the Guest Service Department Documenting in case of complaints, collecting all necessary documents when and if required;
  5. Supports the Shore Excursions Department acting as a Tour escort when required;
  6. Hosts and/or participates to various games, quizzes, special events language classes;
  7. Conducts Orientation talks at the beginning (welcome) and end (farewell) of a cruise and Travel talks on the various destinations;
  8. Provides full support to the Cruise Consultant in the promotion of MSC loyalty program.

About Sealand

Sealand has been the premier choice of international cruise companies and hotels for sourcing qualified crew members and hotel staff for more than 20 years in Mainland China.

闽ICP备16037952号

Sealand Maritime Services Co., Ltd.
CHINA: Unit 602 Norinco Business Plaza, No. 6 Huli Avenue
Xiamen, PR. China 361006
China: +86-400-009-3911
Overseas: +86-592-5602215
Phone: 530-812-4716
Email: info@chncrew.com

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