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Head Butler-MSC

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Recruiter: MSC Cruises

Department: Hotel – MSC Yacht Club - Butler Services

Main Function: As shown

Published: 16 August 2024

JOB DESCRIPTION
Position Basics • Responsible for overseeing all aspects of a personalized, professional guest experience expected of a world class butler service on board.

• Makes contact with guests, upon arrival, to ensure a customized service experience. Assists guests with all needs throughout their stay to include, assures reservations are made for various amenities, provides concierge type of services, assists in day-to-day needs, accompany guests on excursions if requested.
• Supervise the Butler team's operation daily, providing on the spot training and coaching.
• Monitor compliance with Standard Procedures and MSC Butler standards through Suite and VIP areas daily checks.
• Observe Guests routine to anticipate needs and providing detailed service ensuring Guests total satisfaction.
Experience Required Minimum of three years in Head Butler, Butler or Supervising position - preferable the majority of that timeon Cruise Ships.
Responsibilities
    For this position, your requirements are:

    1. **Guest Greeting:** Greet guests professionally with discreet courtesy in their language.
    2. **Farewell:** Say goodbye to guests.
    3. **Returning Guests:** Greet returning guests with their names on subsequent visits.
    4. **Service Improvement:** React pro-actively to make continuous improvements for butler service.
    5. **Preference Tracking:** Set up systems to track guests' preferences.
    6. **Discretion:** Be discreet and low key at all times.
    7. **Addressing People:** Address people with or without titles.
    8. **Butler Supervision:** Supervise the setup and scheduling of butlers for breakfast, lunch, or dinner in the Topsail Lounge.
    9. **Room Service Supervision:** Oversee room service delivery to suites.
    10. **Food and Beverage Service:** Supervise food and beverage service at breakfast, lunch, and dinner.
    11. **Private Parties:** Supervise private parties in suites or the Topsail Lounge.
    12. **Sanitation Standards:** Ensure that food sanitation standards are maintained at all times.
    13. **Complaint Handling:** Address and resolve any complaints promptly to avoid further issues.
    14. **Service Quality:** Be stylish and provide superb service to every guest.
    15. **Suite Presentation:** Supervise and, if necessary, participate in cleaning and presenting suites according to MSC Yacht Club Standards.

    **Additional Skills:**
    - Excellent social and communication skills.
    - Refined manners and etiquette.
    - Organizational and management skills.
    - Initiative, dependability, and good judgment.
    - Diplomacy, tact, and discretion.
    - Good knowledge of wines, spirits, and food.
    - Ability to effectively train and coach butlers.

About Sealand

Sealand has been the premier choice of international cruise companies and hotels for sourcing qualified crew members and hotel staff for more than 20 years in Mainland China.

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Sealand Maritime Services Co., Ltd.
CHINA: Unit 602 Norinco Business Plaza, No. 6 Huli Avenue
Xiamen, PR. China 361006
China: +86-400-009-3911
Overseas: +86-592-5602215
Phone: 530-812-4716
Email: info@chncrew.com

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