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Recruiter: MSC Cruises

Department: Hotel-Butler Services

Main Function: Special, personalized service for MSC Yacht Club guests

Published: 16 August 2024

JOB DESCRIPTION
Position Basics • The Butler is at all times the Ambassador for MSC Cruises.
• The Butler will become the Crew member the Guests will know personally and come into contact with more often than any other person on board.
• For the passenger, the Butler will be the most trusted person on board.
Experience Required Minimum of three years in Butler, Valet or Supervising Waiter position - preferable on Cruise Ships.
Responsibilities
    For this position, your requirements are:
    - Leads by example, consistently conveying a positive attitude, maintaining a high standard of personal appearance and grooming, and taking pride in their work.
    - **Embarkation Duties:** Available at the terminal check-in to welcome guests, responsible for welcoming them to their cabins and assisting them throughout their stay.
    - **Guest Information:** Provide all necessary information for guests to enjoy their stay, including facilities, services, excursions, transportation, and spa services.
    - **Familiarization:** Assist guests in becoming familiar with facilities and controls, including air conditioning, life jackets, muster station, emergency information, TV remote, safe, light switches, etc.
    - **Inquiries and Complaints:** Handle guest inquiries and complaints under the supervision of the head butler, ensuring they are resolved quickly, courteously, professionally, and to the guests' satisfaction.
    - **Communication:** Communicate yacht club guests' requests and concerns to the head butler promptly.
    - **Disembarkation Requests:** Receive requests for disembarkation arrangements for guests with special needs or requests.
    - **Company Literature:** Deliver all company literature and notices as per the head butler's instructions.
    - **Gifts and Services:** Deliver gifts and flowers before embarkation and/or during turn-down service, and provide room service as required by the chief housekeeper.
    - **Daily Program:** Deliver the daily program on the bed in the appropriate language according to the guests' dinner time.
    - **Ice Service:** Provide ice to guests during each service (morning/evening) and upon request.
    - **Newspapers:** Deliver newspapers as per company standards.
    - **Laundry:** Collect and return personal laundry and/or dry cleaning for guests.
    - **Special Care:** Offer special care to guests who are ill or traveling alone, as discussed with the head butler.
    - **Mini Bar Stock:** Check stock and document daily for mini bars in all cabins, collecting supplies as required from the mini bar pantry.

    **Responsible for providing a unique service to the guests as follows:**

    - **Meal Setup:** Set up for any breakfast, lunch, and dinner in the Topsail Lounge.
    - **In-Cabin Service:** Set up and serve breakfast, lunch, and dinner in cabins if required.
    - **Private Parties:** Organize and serve private parties in suites or Topsail lounges when required.
    - **Excursions:** Accompany guests on excursions if requested.
    - **Refreshments:** Assist in serving refreshments at any time during the day and night (according to the shift).
    - **Unpacking/packing:** Offer an unpacking/packing suitcase service.
    - **Clothing:** Lay out guests' clothes.
    - **Pool Towels:** Set up pool towels on balcony chairs on sunny days.
    - **Mini Bar:** Replenish the mini bar, water, and coffee (when available) with each service.
    - **Fruit Basket:** Deliver/replenish fruit baskets (as per company SOP).
    - **Canapés and Sweets:** Deliver canapés and sweet plates during turn-down service.
    - **Crockery Removal:** Remove used crockery, flatware, and glassware from cabins for delivery to the room service pantry for washing.
    - **Shoe Shine:** Offer a shoe shine service.
    - **Facilities Assistance:** Assist guests with the safe and television facilities.
    - **Cabin Services Introduction:** Introduce cabin services to guests upon embarkation.
    - **Safety Explanation:** Explain safety procedures to guests.
    - **Maintenance Reporting:** Report any maintenance issues to the housekeeper and ensure they are resolved as a priority.
    - **Invitations and Messages:** Arrange for a variety of invitations and messages.
    - **Luggage Delivery:** Deliver guests' luggage to their cabin.
    - **Missing Luggage:** Report any missing luggage, ensure it is found, and deliver it to the guests' cabin.

About Sealand

Sealand has been the premier choice of international cruise companies and hotels for sourcing qualified crew members and hotel staff for more than 20 years in Mainland China.

闽ICP备16037952号

Sealand Maritime Services Co., Ltd.
CHINA: Unit 602 Norinco Business Plaza, No. 6 Huli Avenue
Xiamen, PR. China 361006
China: +86-400-009-3911
Overseas: +86-592-5602215
Phone: 530-812-4716
Email: info@chncrew.com

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