Recruiter: MSC Cruises
Department: Hotel Dining Services Restaurants, Casual Dining, Room Service, Messrooms
Main Function: To assist the Waiter to provide professional, high-quality Dining Service to Guests in all food outlets(Restaurant and Buffet).
Published: 16 August 2024
| JOB DESCRIPTION | |
| Position Basics | To assist the Waiter in providing outstanding dining service to Guests at all or any Food outlets on board (restaurant, buffet, barbecue or other specified venue) |
| Experience Required | Minimum 12 months 5-star hotel or restaurant service (excluding Job Training), or at least one completed satisfactory contract in a similar position (including Buffet, Messroom or Room Service) on this or other Cruise vessel. |
| Responsibilities | - To wash your hands every time you enter the galley, after handling soiled flatware, or at any other time you may have contaminated them. - To ensure that all Company Food Safety and sanitation regulations are followed at all times and in all cruise areas. - To see and understand the show plates arranged in the galley by the Chef before every meal. - To assist the Waiter in providing a high standard of food service to guests at a specific station in the restaurant, and when assigned, to a duty at any buffet (breakfast, lunch, or evening). - To attend training sessions when required by the Maitre d'Hotel. - To report any guest problems and/or complaints to the Waiter immediately. - To regularly (daily) shower, shave, and have short, neat hair, no hand jewelry except one plain ring and a watch. Always wear a clean and pressed uniform with name badge, use deodorant, and not carry cigarettes or cellular telephones on duty. - To maintain cleanliness and sanitation of the Waiter station, tables and chairs, carpet, and fixtures. - To attend all restaurant meetings as required by the Maitre d'Hotel. - To be on station (place of work) 15 minutes before the start of duty. - To be standing when guests arrive, helping them by pulling out chairs. - To ensure the napkin is placed, be familiar with the bread selection of the day, and serve the bread and a clean menu in the correct language offered after guests have sat down. - To ensure guests are never rushed or made to feel that they are being rushed. - To study and understand all menus in all languages. - To transport from the kitchen to the serving station all food items and to transport used utensils to the dishwash area, placing them in the correct places to avoid confusion and breakage. - To ensure all food is carried from the galleys covered, on a tray, at shoulder level. - To offer and explain to guests all sauces, dressings, and condiments. - To always ensure clean and soiled dishes are separated on the Waiter station. - To always wear disposable plastic gloves if handling ready-to-eat fruit or ice. - To maintain the tables, chairs, carpet, Waiter station, and section in a perfectly clean condition. - To ensure there is always enough extra (and special) bread rolls (and iced tea/water) on the Waiter station. - To be at your station when guests leave the restaurant and offer them a courteous farewell. - To take part in a special parade (baked Alaska, etc.) and to be at the assembly point on time. - To take part, if required, in a special end-of-cruise choir of all restaurant personnel in the restaurant. - To be considerate and polite at all times, anticipating the needs of the guest. - To treat guests with the same professional courtesy at open sittings and breakfasts as you do during dinner. - As required by the Maitre d'Hotel on a rotating basis, clean the restaurants. - Assist as required in the service and transport of food at buffets (breakfast, lunch, or midnight). - Assist the Waiter in providing a professional wine service by collecting wine, offering the wine list, and refilling wine. |
Sealand has been the premier choice of international cruise companies and hotels for sourcing qualified crew members and hotel staff for more than 20 years in Mainland China.
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Sealand Maritime Services Co., Ltd.
CHINA: Unit 602 Norinco Business Plaza, No. 6 Huli Avenue
Xiamen, PR. China 361006
China: +86-400-009-3911
Overseas: +86-592-5602215
Phone:
530-812-4716
Email: info@chncrew.com
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